Privacy Policy

Last updated: January 1, 2024

1. Introduction

Poly Composite Engineering is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose and protect your personal information when you visit our website www.poly-compsite.com or use our services.

2. Information we collect

2.1 Information you provide to us directly

We collect the information you voluntarily provide when you:

• Fill in our contact form
• Request a quote
• Subscribe to our newsletter
• Contact us by email or phone

This information may include:

• Your first and last name
• Your business email address
• Your phone number
• Your company name
• Your postal address
• Details of your project

2.2 Information collected automatically

When you visit our website, we may collect:

• Your IP address
• The type of browser and device used
• The pages visited and time spent on the site
• The websites that referred you to our site

3. How we use your information

We use your personal information to:

• Respond to your enquiries and quote requests
• Provide our composite manufacturing services
• Send you information about our products and services
• Improve our website and services
• Comply with our legal and regulatory obligations
• Manage our customer relationships

4. Legal basis for processing

We process your personal data on the basis of:

• Your explicit consent
• The performance of a contract or pre-contractual measures
• Our legitimate interests (improving our services, direct marketing)
• Our legal obligations

5. Sharing your information

We do not sell, trade or rent your personal information to third parties. We may share your information with:

• Our technical service providers (hosting, maintenance)
• Our logistics partners for the delivery of your orders
• Legal authorities when required by law

All our service providers are required to protect your data and to use it only for the services they provide to us.

6. Data retention

We keep your personal data only for as long as necessary for the purposes for which it was collected:

• Prospect data: 3 years after the last contact
• Customer data: duration of the contractual relationship + 5 years
• Billing data: 10 years in accordance with legal obligations

7. Your rights

Under the GDPR, you have the following rights:

• Right of access : Obtain confirmation that your data is being processed and access it
• Right to rectification : Request the correction of inaccurate data
• Right to erasure : Request the deletion of your data
• Right to object : Object to the processing of your data
• Right to restriction : Request the restriction of processing
• Right to data portability : Receive your data in a structured format
• Right to withdraw your consent : At any time

To exercise these rights, contact us at: direction@polycomp-t.com

8. Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. These measures include:

• Encryption of sensitive data
• Restrictive access controls
• Regular monitoring of our systems
• Data protection training for our staff

9. Cookies

Our website uses cookies to:

• Improve your browsing experience
• Analyze traffic and site usage
• Personalize content

You can control cookies through your browser settings. For more information, see our Cookie Policy.

10. International transfers

As a Tunisian company working with international clients, your data may be transferred to and processed in Tunisia. Tunisia benefits from an adequacy decision of the European Commission regarding data protection.

11. Changes to this policy

We may update this privacy policy from time to time. We will inform you of any significant changes by publishing the new policy on our website with the date of the update.

12. Contact

If you believe your rights are not being respected, you have the right to lodge a complaint with the competent supervisory authority.